HCP Anywhere User Help

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Restoring deleted files and folders

When you restore a deleted file or folder, the file or folder is again synchronized to and accessible from your HCP Anywhere devices. When you restore a folder, all files that were in the folder when it was deleted are also restored.

When you restore a deleted file, you restore the version of the file that existed when the file was deleted. You can also restore other versions of a deleted file. For information on doing this, see Making an old version the current version.

Deleted files do not count against your storage quota. When you restore a deleted file, the restored file counts against your storage quota. You need to have enough free space in your storage quota for the file that you're restoring.

You can also restore old files and folders. This includes files and folders that are currently deleted. For more information on this, see Downloading old files and folders.

You cannot restore deleted files in a mobilized data share. For information on mobilized data shares, see About mobilized data shares.

Important: HCP Anywhere keeps deleted files and folders for a limited amount of time after the file or folder was deleted. When that time is up, HCP Anywhere permanently removes the deleted file or folder and you can no longer restore or view the contents of these items.

For information on how long your HCP Anywhere system keeps deleted items, see your HCP Anywhere administrator.

To restore deleted files and folders:

1.On the Files page in the User Portal, if deleted files and folders are hidden, click on the Show Deleted Items link.

2.Do one of the following:

oNavigate to the folder that contains the files and folders that you want to restore.

oSearch for the files and folders that you want to restore.

3.Do one of following:

oCheck the box for each file and folder that you want to restore. Then click on the Restore deleted item(s) button (  ).

oRight-click on a file or folder that you want to restore. Then, in the menu that appears, click on Restore.

4.Optionally, in the confirming prompt, click on the download icon (  ) to view the contents of a file you are restoring.

5.In the confirming prompt, click on the Restore button.

One of these happens:

oThe selected files and folders are successfully restored.

oIf any files fail to be restored, the Restore Results window displays these files in red text. Mouse over the help icon (  ) to view information about why a file could not be restored.

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