HCP Anywhere User Help
You can disconnect your computer or mobile devices from HCP Anywhere at any time. This is called deregistering a device. Deregistering a device stops HCP Anywhere from synchronizing files with the device. You may want to do this, for example, if you lose your smartphone or if you buy a new laptop and no longer use the old one.
You use the My Devices page in the User Portal to deregister a device. You can also deregister a mobile device from the device itself. For information on doing this, see Disconnecting your mobile device from HCP Anywhere.
Deregistering a device has these effects:
•The device is removed from the list of devices on the My Devices page.
•The device no longer counts towards your device quota. Your administrator determines how many devices you can register.
•When you deregister a computer, the synced folder and all of its contents are deleted from the computer. Your files are not deleted from HCP Anywhere or the other devices that you have registered.
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Note: When you deregister your computer, if the desktop application is not running or if HCP Anywhere cannot connect to your computer, the contents of the synced folder are not deleted until the application restarts or the connection is reestablished. |
For a mobile device, as long as the device can connect to the HCP Anywhere system, your data is always deleted when you deregister the device.
•The application remains on the device, but your settings and configuration are removed.
If you restart the HCP Anywhere application, you will be prompted for basic configuration and registration information, just as you were when you started the application for the first time. For information on registering an application, see Installing the app on an Apple device, Installing the Windows desktop application, and Installing the Mac desktop application.
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Notes: •If one of your devices is lost or stolen and you can't access the User Portal to deregister it, ask your HCP Anywhere administrator to deregister the device for you. •If the application on one of your devices is inactive for too long, the HCP Anywhere system automatically deregisters the device. Ask your HCP Anywhere administrator about your system's automatic deregistration settings. |
To deregister a device:
1.Click on the gear icon ( ) in the top right hand corner of the Portal page.
2.In the menu that appears, click on My Devices.
3.On the My Devices page, click on the deregister icon ( ) for the device that you want to remove from HCP Anywhere.
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Note: For the third-party applications row, clicking on the deregister icon disconnects not just one, but each third-party application registered to your account. |
4.In the confirmation prompt that appears, click on the Deregister button.
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