HCP Anywhere User Help

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Disconnecting your mobile device from HCP Anywhere

If you want to stop using HCP Anywhere on your mobile device, you can disconnect your device from the HCP Anywhere system by deregistering your device.

Deregistering your mobile device has these effects:

Your configuration settings, favorites, and locally stored files are all deleted from the device.

The device loses access to the HCP Anywhere system.

The device is removed from the My Devices page in the User Portal.

The device no longer counts towards your device quota.

Deregistering your device does not delete or uninstall the app from your device. If you want to reconnect your device to HCP Anywhere, start the application again and configure it as you did the first time you used the app.

To deregister an Apple device, the app must be able to connect to the HCP Anywhere system.

For an Android device or Windows Phone, you can deregister the device even when the app cannot connect to the HCP Anywhere system. When you do this, your configuration settings, favorite files, and cached files are deleted from the device, but the device remains on the My Devices page in the User Portal and continues to count against your device quota. In this case, you need to deregister the device from the User Portal as well.

For information on using the User Portal to deregister a device, see Disconnecting devices from HCP Anywhere.

Notes: 

If one of your devices is lost or stolen and you can't access the User Portal to deregister it, ask your HCP Anywhere administrator to deregister the device for you.

If the application on one of your devices is inactive for too long, the HCP Anywhere system automatically deregisters the device. Ask your HCP Anywhere administrator about your system's automatic deregistration settings.

To deregister your mobile device:

1.Open the Settings page by doing one of these:

oOn an Apple device, in the tab bar, tap the Settings tab.

oOn an Android device:

a.In the list of files, favorites, or search results, if you have any files or folders selected, deselect them.

b.Do one of these:

oOn the action bar, tap the overflow icon (  ).

oIf overflow icon isn't visible, press the Menu button on your device.

c.From the menu, tap Settings.

oOn a Windows Phone:

a.Tap the overflow icon at the bottom of the screen (  ).

b.Tap Settings.

2.On the Settings screen, tap the Deregister Device option.

A confirming prompt appears.

3.In the prompt, tap the Deregister or Ok button.

The app displays a message saying that your device has been deregistered.

4.Tap the OK button in the message.

Your favorites, locally stored files, and configuration settings are deleted from the device. Additionally, on an Android device, the app closes. On an Apple device or Windows Phone, the registration screen appears.

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