HCP Anywhere User Help
For each file in the synced folder that cannot be synchronized, the File Synchronization Status window displays an error icon:
When you mouse over this icon, the window displays the reason why HCP Anywhere cannot synchronize the file.
The table below describes the reasons why synchronization may fail. For information on viewing the File Synchronization Status window, see Viewing synchronization status.
Reason text |
Description |
---|---|
File cannot be synced |
The file cannot be synchronized because of an unknown error. |
File path contains invalid characters |
The file path contains one or more characters that HCP Anywhere does not allow in file names. For more information, see Naming considerations. |
One of these: •Maximum file size exceeded •Maximum name length exceeded •Maximum entries for a directory exceeded •Maximum path length exceeded •Maximum file count exceeded |
The file exceeds a limit that HCP Anywhere enforces. For information on these limits, see Supported limits. |
Storage quota exceeded |
The file cannot be synchronized because there is not enough space left in your storage quota. For information on viewing your storage quota, see Viewing your space used and remaining. |
Error occurred while attempting to sync file |
An error occurred on the HCP Anywhere system while the application was attempting to synchronize the file. |
Cannot sync this type of file |
HCP Anywhere does not synchronize this type of file. For information on these types of files, see Unsyncable files. |
File contains a virus |
HCP Anywhere detected a virus in the file. |
This file or folder has been added to a location where a non-syncing shared folder already exists. |
For example, in the User Portal, you could have a non-syncing shared folder called Pictures that's located in a folder called Presentations. On your computer, if you create a new folder called Pictures in the Presentations folder, HCP Anywhere does not synchronize the new Pictures folder. To fix this, rename or move the new Pictures folder. For information on turning synchronization on or off for shared folders, see Configuring synchronization for a shared folder. |
File in use by another application |
The file is currently open or being used by a different application. HCP Anywhere attempted but was not able to synchronize the file. Close the application that's using the file. For more information, see Syncing open and locked files. |
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