HCP Anywhere User Help
When a new version of the HCP Anywhere desktop application is available, the application displays a status of Update Available. Depending on your HCP Anywhere system, you may have to update the application manually. You don't need to shut down or uninstall the application to update it.
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Note: If your administrator handles software upgrades for you, the HCP Anywhere application may not notify you when new versions are available. |
![]() | Important: After updating the application, do not uninstall it and then reinstall an older version. Doing this can cause you to have to reregister the application or may prevent the application from functioning. |
To update the desktop application:
1.If the desktop application is not running, start the application.
2.Do one of these:
oOn a Windows computer, right-click on the application icon ( ) on the taskbar.
oOn a Mac, click on the application icon ( ) on the menu bar.
3.In the context menu, click on Update Available.
4.One of these happens:
oThe Software Update window appears. In this case:
a.Optionally on a Mac, to have the desktop application automatically update itself when new versions become available, select the Automatically download and install updates in the future option.
b.In the Software Update window, click on the Install Update button.
The new version is downloaded and a Ready to Install window appears.
c.In the window, click on the Install and Relaunch button.
The application shuts down and restarts running the new version.
oA web browser window opens and prompts you to save the update file. In this case:
a.Save the update file in the location of your choice.
b.Navigate to the location where you saved the update file and click on it. One of these happens:
•On a Windows computer, the HCP Anywhere version-number Setup Wizard opens. Use the wizard to install the new version of the application.
After the installation is complete, start the application.
•On a Mac, the application starts and displays a prompt asking if you want to keep or replace the previously installed version. Click on the Replace button in the prompt.
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