HCP Anywhere User Help

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About Android app notifications

On Android devices, the mobile app creates notifications in the Android Notification Drawer. To view these notifications, open the drawer by placing your finger at the top of the device screen and swiping towards the bottom of the screen.

The app creates notifications when:

You add one or more files from your device to HCP Anywhere. The app creates one notification for each file that you add. Each notification displays:

oThe name of the file

oThe status of the upload

oIf the upload failed, the reason for the failure

When you tap one of these notifications, the app opens and displays the contents of the folder to which the file is being added.

Until you remove them, these notifications remain in the notification drawer after an upload has completed successfully or if the upload failed.

For information on adding files from your device to HCP Anywhere, see Uploading files from other mobile apps.

Note:  The mobile app can create a maximum of 49 notifications for files that you upload. When this limit is reached, because HCP Anywhere is unable to create additional notifications, you cannot add additional files to HCP Anywhere.

To again be able to add files, remove old notifications from the Notification Drawer. You can remove HCP Anywhere notifications for operations that have finished. You cannot remove notifications for operations that are still in progress.

You update the contents of one or more favorite files saved on your device. The app creates one notification to track the progress of this operation, regardless of the number of files being updated. This notification displays:

oThe number of files successfully updated out of the total number of files

oThe number of files that failed to be downloaded

oIf all the files failed to be downloaded for the same reason, the reason for the failure

Tapping on this notification opens the app to the list of your favorite files.

If all files are successfully updated, this notification is automatically removed from the notification drawer. If one or more of the files failed to be downloaded, the notification remains.

For information on updating the contents of your favorite files, see Updating your favorites.

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