HCP Anywhere User Help
Occasionally, the desktop application prompts you to reauthenticate with the HCP Anywhere system.
You may be prompted to do this in one of two ways:
•Reauthenticate through the application:
1. Type your password in the password prompt.
2.Click on the OK button.
•Reauthenticate through a web browser:
1.In the reauthentication prompt, click on the Reauthenticate button.
A web browser page opens to a login page.
If the web browser fails to open, the reauthentication prompt displays a URL that you can copy and paste into a web browser.
2.Login through the web browser page.
3.Click on the OK button in the Reauthentication successful prompt to close it and continue using the application.
If you are using a Windows computer, and you meet the following conditions, reauthentication is handled automatically and you are not prompted to enter a password:
•You are using a computer provided by your organization.
•You are logged into the computer with your Active Directory user account. Typically, this is the account credentials you use to log into computers and applications that belong to your organization.
•Your computer is connected to the Active Directory domain in which your user account is defined.
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Notes: •A prompt may appear telling you that the certificate for the HCP Anywhere system is not trusted. For more information, see Accepting HCP Anywhere system certificates. •If the HCP Anywhere system administrator changed the name for the HCP Anywhere system, you need to specify the new name for the system in order to reauthenticate. For information on doing this, see Configuring the desktop application. |
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