HCP Anywhere User Help

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Handling conflicts

Conflicts can occur when you make changes to a file from two different devices. When the changes from each device are synchronized, the HCP Anywhere system accepts the changes that it receives first and updates the file with those changes. As a result, the other set of changes that you made now apply to an out-of-date version of the file. The system preserves those changes by saving them to a new file called a conflict file. Conflict file names have this format:

file-name (username's conflict on yyyy-mm-dd ).file-extension

For example:

Jan10MeetingNotes(lgreen's conflict on 2013-01-11).docx

The desktop application and User Portal display alerts when you have conflict files:

In the User Portal, the Files page displays a Conflicts notification above the list of files. The notification shows the number of conflict files present.

When you click on this notification, the Files page displays the list of conflict files. You can delete, rename, download, or view the history for any of the conflict files in the list.

To return to the complete list of files, click on the X icon above the list of conflict files.

The desktop application displays a red taskbar icon ( ) or menu bar icon ( ).

With the desktop application, you can use the File synchronization status window to view a list of conflict files in the synced folder. For information on viewing this window, see Viewing synchronization status.

To remove these alerts, you need to resolve conflicts by renaming or deleting the conflict files. Modifying the contents of a conflict file does not remove the conflict alerts.

Tip: Before deleting a conflict file, to avoid discarding any changes that you want to keep, compare the contents of the conflict file to the contents of the original file. Then make the necessary changes to the original file.

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