Constructing the email message template
The content of the email messages HCP sends is determined by the message template specified in the Message Settings section on the Email page. You can modify this template at any time. The Message Preview section shows a sample email that uses the current template.
The email template has three fields, each of which can be filled in with any combination of plain text and email template variables:
- The From field specifies the content of the email From line. This field must have a value. That value must have the form of a valid email address.
Some email servers require that the value in the From line be an email address that is already known to the server.
- The Subject field specifies the content of the email Subject line. This field must have a value.
For the email template subject, plain text can include spaces but not line breaks or tabs.
- The Body field specifies the body of the email. This field is optional.
For the email template body, plain text can include spaces and line breaks but not tabs. The character sequence consisting of a backslash (\) followed by a lowercase n creates a line break.