HCP System Management Help


Logging in

Depending on the tenant configuration, you can log into the Tenant Management Console with a tenant-level user account or a recognized AD user account. For the user account to use when first logging into the Console for a new tenant, see Starter account.

To log into the Tenant Management Console:

1.Open a web browser.

2.In the address field, enter the URL for your Tenant Management Console.

Note: If you inadvertently use http instead of https in the URL, the browser returns an error. Enter the URL again, this time using https.

One of these happens:

oIf all of these are true, you are automatically logged into the Tenant Management Console, and the tenant Overview page appears:

You are currently logged into Windows with a recognized AD user account.

The tenant is configured to support AD authentication.

Your web browser is configured to support single sign-on with AD. For information on this, see Browser configuration for single sign-on with Active Directory.

This is single sign-on. No further action is required.

oIf the tenant is configured to support AD authentication but any of the following apply, a message appears indicating that single sign-on was not possible:

Your web browser is not configured to support single sign-on.

You are not currently logged into Windows with a recognized AD user account.

You are not on a Windows computer.

In these cases, you need to click on the Console login page link in the message to display the Tenant Management Console login page.

oIf the tenant is not configured to support AD authentication, the Tenant Management Console login page appears.

Note: The Tenant Management Console login page shows the specific version of the HCP release. Once you enter the Console, the version number appears at the bottom of each page.

3.In the Username field, type your username.

4.In the Password field, type your case-sensitive password.

When using an HCP user account, if you try to log in with an invalid password multiple times in a row, you are locked out of the Console. The exact number of times is configurable. For information on setting this value, see Changing user account and login settings.

Note: AD can also be configured to disable user accounts after a given number of authentication attempts with an invalid password.

Important: You should change your password as soon as possible the first time you log into the Tenant Management Console.

5.If the tenant is configured to support AD authentication, do either of these in the Domain field:

oIf you’re using an HCP user account, select the domain name of the HCP system.

oIf you’re using a recognized AD user account, select the AD domain in which your user account is defined.

If HCP is not configured to support AD, the login page does not display the Domain field.

6.Click on the Log In button.

The Console displays the tenant Overview page or, if you’re using an HCP user account and are required to change your password, the Change Password page.

For information on the tenant Overview page, see About the tenant Overview page. For information on changing your password, Changing your password.

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