HCP System Management Help


Hardware page alerts

The System Management Console uses system health icons for alerts that appear on the Hardware page. These alerts are described in the table below. The alerts are listed alphabetically by their mouse-over text. Alerts with text beginning with a number are listed first, in alphabetical order by the variable that represents the number.

Icon Mouse-over text Description

bad-fan-count of fan-count chassis fans indicating problems

One or more fans in one or more CB 320 server chassis are not functioning properly. Please contact your authorized HCP service provider.

bad-power-supply-count of power-supply-count chassis power supplies indicating problems

One or more power supplies in one or more CB 320 server chassis are not functioning properly. Please contact your authorized HCP service provider.

fan-count of fan-count chassis fans operating normally

All fans on all CB 320 server chassis are functioning properly.

power-supply-count of power-supply-count chassis power supplies operating normally

All power supplies on all CB 320 server chassis are functioning properly.

BBU charging

For RAIN systems only, the battery backup unit in the node is charging.

BBU degraded; charging

For RAIN systems only, the battery backup unit in the node is charging. The write-cache is disabled on the node.

BBU degraded; discharging

For RAIN systems only, the battery backup unit in the node is discharging. The write-cache is disabled on the node.

BBU discharging

For RAIN systems only, the battery backup unit in the node is discharging.

BBU failed

For RAIN systems only, the battery backup unit in the node has failed. The write-cache is disabled on the node. If this alert appears for more than a few hours, please contact your authorized HCP service provider.

Fan speed critical

IPMI sensors are detecting one or more fans with critically high or low speeds. Shut down the node and contact your authorized HCP service provider. For instructions on shutting down the node, see Restarting an individual node.

Fan speed out of normal range

IPMI sensors are detecting one or more fans with speeds above or below the recommended range, but not critically so. Monitor the fan speeds on the Storage Node page. If they do not return to normal, please contact your authorized HCP service provider.

File system failure

One or more file systems have no more available space or no more available inodes. Please contact your authorized HCP service provider.

Metadata query engine failure

The metadata query engine is not running on the node, most likely because the node is unavailable. When the node becomes available again, the engine should automatically restart on it. If it doesn’t, disable and then reenable metadata query engine indexing. If the problem persists, please contact your authorized HCP service provider.

Multipath degraded

For SAIN systems configured with multipathing, the physical connection between the node and the SAN storage has failed. Please contact your authorized HCP service provider.

NIC failure

The node is experiencing problems with one or more of its networks. Possible causes for this alert include:

One or more physical network connections to the node are not working. Check the Storage Node page for the node to see which network interfaces show errors. Then correct any problems with the applicable physical networks. If the networks appear to be working properly, please contact your authorized HCP service provider.

The node is missing one or more network interfaces. Check the Networks page to see which networks have this problem. Then restart those networks. If the problem persists, please contact your authorized HCP service provider.

The node has one or more network interfaces for networks in which it does not have IP addresses. Check the Networks page to see which networks have this problem. Then restart those networks. If the problem persists, please contact your authorized HCP service provider.

No IPMI status available for chassis fans

The storage node specified in the CB 320 server chassis configuration cannot communicate with one or more chassis. Ensure that the chassis configuration is correct. If it is, please contact your authorized HCP service provider.

No IPMI status available for chassis power supplies

The storage node specified in the CB 320 server chassis configuration cannot communicate with one or more chassis. Ensure that the chassis configuration is correct. If it is, please contact your authorized HCP service provider.

Node has been removed

The node has been permanently removed from the HCP system. You cannot reuse its back-end IP address for any nodes you subsequently add to the system.

Node problem

The node is experiencing a heavy load or a high rate of page swapping. Please contact your authorized HCP service provider.

Power supply error

The node has only one power supply working normally. Please contact your authorized HCP service provider.

SSD RAID degraded An SSD is experiencing errors or has failed completely. Please contact your authorized HCP service provider for help.
SSD RAID rebuilding An SSD device is rebuilding. It cannot be accessed until the rebuild process is complete.

Storage failure

One or more physical storage devices managed by the node are not functioning properly. If this alert is raised by a removed or a failed drive, it can take up to an hour before it appears on the Hardware page of the System Management Console. Please contact your authorized HCP service provider for assistance.

Temperature critical

IPMI sensors are detecting one or more components with critically high or low temperature readings. Shut down the node and contact your authorized HCP service provider. For instructions on shutting down the node, see Restarting an individual node.

Temperature out of normal range

IPMI sensors are detecting one or more components with high or low, but not critical, temperature readings. Monitor the temperature readings on the Storage Node page. If they do not return to normal, please contact your authorized HCP service provider.

Temperature within normal range

IPMI sensors are not detecting any components with temperature readings outside the normal range.

Voltage critical

IPMI sensors are detecting one or more components with critically high or low voltage readings. Shut down the node and contact your authorized HCP service provider. For instructions on shutting down the node, see Restarting an individual node.

Voltage out of normal range

IPMI sensors are detecting one or more components with high or low, but not critical, voltage readings. Monitor the voltage readings on the Storage Node page. If they do not return to normal, please contact your authorized HCP service provider.

Voltage within normal range

IPMI sensors are not detecting any components with voltage readings outside the normal range.

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